Is MMS available on your phones?

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Your new Coolpad Arise comes equipped with Multimedia Messaging Service—also known as picture and group messaging but you'll need to enable it first. 

To enable MMS (picture and group messaging) you need to update your settings.

  1. Tap    for messaging on your home screen.
  2. Tap     for the menu and select Settings.
  3. In Settings change the value of “Maximum Size of MMS” to 600.

The Photon Q is not enabled with MMS.

Unlike standard SMS (Short Message Service) or text messaging, which is always free over Wi-Fi, MMS picture and group messages require more data. When connected to Wi-Fi, MMS messages are free. When you are away from Wi-Fi, however, you will need a data pass in order to send an MMS message.

If you try to send an MMS message over the Sprint Cellular network without a data pass, you will be prompted to purchase one. Buying a data pass is as easy as buying a song. Just go to the Scratch app on your phone and select the type of pass you’d like to purchase. 

MMS picture and group messaging is only available with our Coolpad Arise and will not be available on our older Photon Q phones.  

Scratch supports MMS for all cellular providers with the exception of T-Mobile. We are actively working to enable this feature with T-Mobile and hope to provide it soon.  

 

 

 

 

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Comments

  • Avatar
    Drew Sterne

    Another carrier that just released their first marquee phone obtained MMS approvals from the majors. Do you anticipate this happening pretty soon?

  • Avatar
    Support

    We would love to see Multimedia Messaging Service, which refers to sending and receiving things like pictures and videos, launched as soon as possible. Sending and receiving MMS involves lots of effort on both sides of the equation. We are happy to say that the work on our end is complete! We are now waiting for the carriers to support this functionality. Our goal is to have MMS available in Q1 2014.

    In the meantime, there are plenty of apps in the Google Play Store that support MMS. Try Kik Messenger which allows you to instantly send pictures and videos.

  • Avatar
    Sarah Ros

    Is it now available? Or is it coming soon?

  • Avatar
    Support

    It's coming soon! We are ready to support this from our side and we're working actively with the carriers to make this happen soon.

  • Avatar
    Efile

    Kelly, we put our name in for an invitation to buy the Scratch Wireless service upon learning of your services and how absolutely perfect the service fits our law firms needs. When the company partners gave their approval to purchase the Scratch service after we received our Scratch invitation it was understood that MMS was "coming soon" and honestly more or less grasped closely to (with obviously some flexibility) as I quote from your post 4 months ago "Our goal is to have MMS available in Q1 2014." However, and I am requesting you kindly clarify everything with a full response, I do not believe MMS functionality has been deployed to your customers and the first quarter of 2014 is quickly coming to an end. We are anxious to utilize our Scratch phone as we have been telling our employees "soon" for sometime now and it has been pushed back to the partners to look in to if it is in our interest to try the services of another company. For a quick reference please see the following link (https://republicwireless.com/faqs). I look forward to hearing from you and truly hope your response is great news and comes before they get to make their vote. Thanks in advance for your time!

  • Avatar
    Support

    Hi, we're not quite there yet. This will definitely be on our next device, however, I don't have a timeline for that yet. Everything is ready to go on our end, and we're working actively with the carriers to make this happen. Stay tuned!

  • Avatar
    Efile

    Thank you for your prompt reply. I am concerned with exactly what your response indicates and I must ask for clarification. Never before your response to my inquiry (today) was there any info available on your site or anywhere else indicating the "feature" I am inquiring about was coming in the future AND limited to devices released in the future. Are you saying the device we have will not be capable of using MMS ever? I think at this time it has become evident that I need to speak with a "manager" or "supervisor" via telephone or video conference to deal with the concerns the partners have voiced about our Scratch account. Again, your time to address this matter is appreciated! Thank you.

  • Avatar
    Support

    Hi, no, I'm not trying to imply that it won't be available with the Photon Q. We are currently working aggressively toward an MMS solution on our current device. It will be a feature with future devices. I'm just unable to provide a timeline. I'd be happy to arrange a phone call. Please email support@scratchwireless.com so we can share information. Thanks

  • Avatar
    Perry-David van Dillen

    Is MMS currently available between two Scratch Wireless subscribers on the Photon Q? Is MMS available in communications with other carriers yet (both sending and receiving on Scratch)?

  • Avatar
    Jay S

    Any word on how "soon" it will be, Kelly Gerard?

  • Avatar
    Support

    Jay, MMS won't be enabled on the Photon Q but it will be available on our next device which we anticipate coming out in late January. Current customers can expect a great deal on our new device(s).

  • Avatar
    jwkovacs

    Kelly Gerard, I just bought the Photon Q for myself and for my wife on December 1, 2014. So, that was two weeks ago. Since MMS support is pretty important (and since the apps you mentioned above only send MMS while the phone is connected to WiFi, I'm assuming), perhaps the great deal you mentioned in your above response could entail a simple trade-in? Also, can you release what devices will be coming out in late January?

  • Avatar
    Support

    Hi, happy to try to answer as best as I can. First - I'm not sure what you mean when you say that the apps I mentioned only send MMS while the phone is connected to WiFi. You can download an app like Kik Messenger and use it on the cellular network or on WiFi. The can send regular texts (without pictures) or MMS (with pictures).

    When we release our new phones, which we're hoping will be in January, we will offer a discount to our current customers.

    I can't tell you specific devices yet but we love the Moto E, Moto G and Moto X.

  • Avatar
    jwkovacs

    Kelly, thanks so much for your fast response! I was only assuming that the apps you mentioned would only send MMS while on WiFi. I tried sending MMS from Hangouts, with WiFi disabled and with Data enabled, but it didn't work. (I don't currently have any passes.) So I assumed the same for the other apps you mentioned. But I'll check out the Kik Messenger and give it a try.

    The new devices you mentioned sound great!

    Thanks!

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