Contact Customer Support


You can get in touch with Customer Support at Scratch Wireless in a couple of different ways. 

If you don't find the answer you're looking for in our Help Center simply "Submit a request" by clicking on the orange button at the bottom of the "Get Help" webpage.  

Or you can email us at  

We don't have an inbound Customer Support phone number but we'd be happy to schedule an outbound call with you.  Contact us to let us know your phone number and what you'd like to discuss and we'll work with you to find a convenient time to talk. 

Have more questions? Submit a request


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    My name is Bill Irwin. My scratch phone arrived today and I am having trouble getting it connected to make a call. Could someone please call me at 520-490-6652 and help me get connected?
    I am not really tech savy. It is the coolpad phone

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    Hi Bill, we'd be happy to work with you on this! Please send an email to and describe the problem you are having. Once of our agents will gladly help you get up and running.

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    Call me tomorrow after 10 AM Michigan time. I will be leaving for work around 10:45 AM. I want the $7 plan. 810-225-2940 Please have someone call me that speaks clear English. I am hard of hearing and have Tendinitis which makes it hard to understand. Thanks, Daniel

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