Thinking of selling your Scratch phone?


While we hope you love your Scratch phone, we realize there are opportunities to sell it. If you wish to sell your device, please let us know so we can enable the buyer to activate it under his or her own name. We won’t allow another user to take over your account without your permission—this helps us prevent fraudulent activity on lost or stolen devices. Please also let us know if you’d like to keep your Scratch phone number, otherwise it will be released back into the pool.

You must provide the purchaser with the MEID on the device. This is required by Scratch to determine eligibility for re-sale. To find the MEID, go to Settings > About phone > Status > MEID.

Be sure to protect yourself by performing a factory reset, which erases all of your personally identifiable information before someone else uses it. You’ll also need to remove your credit card from your Scratch account.

Please note that selling or transferring your Scratch phone to another user voids all warranties.

Interested in selling? Please submit a ticket to Customer Support to let us know.

Have more questions? Submit a request


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