My phone is dead or unresponsive


If you’re having this issue, try pressing the power and volume-down buttons simultaneously for 20 seconds. The Photon Q doesn’t have a removable battery, but holding these buttons will simulate a battery pull, causing your phone to reboot. If it doesn’t reboot, plug the wall charger into the phone for 15 minutes and try again.


If you have tried the above solutions and are still having issues please let the phone sit unplugged for a couple hours and try the above solutions again. 

Have more questions? Submit a request


  • Avatar

    Ok i will try it . Thanks

  • Avatar

    This happens often. Always turns back on but only after a heart attack moment. Usually it happens when it is charging although yesterday it turned itself off mid wifi call. Makes me wonder why I've put minutes on the phone if it doesn't work during wifi

Powered by Zendesk