Dead or stuck pixels Support October 23, 2015 13:06 Follow Try downloading and running the free Dead Pixel Detect and Fix app. You may need to run it for a few hours, but there’s a chance that it will solve your problem. Have more questions? Submit a request Comments marcos galindo October 21, 2015 20:44 sorry, I can not, phone is not responsive, help please, what can I do , I just got this phone, work for two weeks and now ? Support October 23, 2015 13:06 Marcos, please email email@example.com and we'll work with you to get you up and running. In the meantime, please pry off the back cover, pull the battery out and then pop it back in. Hopefully that will reboot your phone.