Post

7 followers Follow
1
Avatar

Sound drops off

I just received my new phone and am having mixed results with the sound quality of the call over wifi. Although the general sound quality is great, every now and then the phone goes silent and I can't hear what the other person is saying...a few seconds will go by and then all of a sudden the conversation starts again. I seem to be saying, "Can you say that again" a lot.
This happens while I'm literally 2 feet from my access point router so I have a great wifi signal. I tested my (Comcast) broadband connection and came up with the following:
Download Speed - 7.47 Mbps
Upload Speed - 5.42 Mbps
Packet Loss - 0%
Latency - 27 ms
Jitter - 2ms

Any idea what I can do to correct this problem? Are the any adjustments to my router that would help?
Thanks!

Postofficebox

Please sign in to leave a comment.

7 comments

0
Avatar

Hello,

We are sorry you are having this issue. We are working on improving call quality but right now our free service may have some small issues. I would recommend making some test phone calls on a different Wi-Fi network just to get some more data to go off of.

Patrick Roberts 0 votes
Comment actions Permalink
0
Avatar

Thanks - I'll try that this week and see if there's a difference.
I did go in and adjust the QoS settings on my router to give the Photon highest priority - maybe that will help.

Postofficebox 0 votes
Comment actions Permalink
0
Avatar

Actually, I think adjusting the QoS setting on the router has helped. I added the Photon Q MAC address and gave it highest priority. Today my phone call on Scratch sounded better than a regular cell phone call.

Postofficebox 0 votes
Comment actions Permalink
0
Avatar

I'm having similar issues - using earbuds helped a bit (especially if it lets me set my phone down while using it). I've used it on two different wi-fi networks - with the same issues on both. The second is a very extensive network (a middle sized university) and I've used it in multiple locations with the calls with hoses in them.

Nancy Reeves 0 votes
Comment actions Permalink
0
Avatar

I have an issue as well. My calls over wi-fi seem to have clipped or skipped words. And, the delay between the caller and myself seems exaggerated. Even within 5 feet of my router. Any ideas? It really is annoying and distracting.

Marc1956 0 votes
Comment actions Permalink
0
Avatar

I have similar issues, but have noticed significantly better performance on incoming calls than on outgoing calls. It's quite odd. Outgoing wifi calls at my work consistently drop around 31 seconds in (they almost never go much longer than 31 seconds) and have lots of dropped words/sentences for both parties. However incoming calls through my work's wifi are usually incredibly clear with fewer issues (no different from regular cell to cell calls and perhaps even more crisp). At home I also have fewer issues on incoming calls, but at least my outgoing calls don't consistently drop. It is weird how outgoing calls seem to be a noticeably lower quality and have far more issues than incoming calls. I plan to test some outgoing calls using the desktop version of Google Voice at my work to see if that helps prevent them from dropping about 31 seconds in (using the desktop version of Google Voice will make them appear to be incoming calls to the Photon Q).

Perry-David van Dillen 0 votes
Comment actions Permalink
0
Avatar

It's not your router or ISP. It's the service! I'm having the same exact problems. WiFi calling just isn't up to snuff. Calling over cellular is fine if you have a decent signal, btw. Only wiFi calling is consistently poor.

Jackson 0 votes
Comment actions Permalink