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Access Device Manager via Desktop

When I first plugged in my Scratch phone, it loaded a Device Manager. After that, I never saw it, again. Is there a way to plug my phone into my computer, then drag and drop contacts, images, etc.?

Mike

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Hello Mike,

This is a great question and the simple answer is yes. All you need to do is plug your phone into your computer and you will be able to drag and drop files from the phone to your computer and vice versa.

There are some different storage modes that your phone will let you select. They are MTP or PTP. I personal like to use PTP because it seems to offer more options but you can use which ever works best for you.

Patrick Roberts 0 votes
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Downloaded the File Transfer app (Mac version) from Motorola, but it still doesn't recognize the phone is plugged in. The only actions I can perform via the Motorola icon at the top of my screen is checking for updates and that's it. Have rebooted, reinstalled and reconfigured everything, but the phone and the computer will not show a Device Manager. Any thoughts are welcome. Thanks!

Mike 0 votes
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Hello Mike,

It might be a little different for Macs but please try the steps below.

First thing to do is make sure both your computer and phone are turned on.
Next simply plug the USB cable that came with the phone into the phone itself and your computer.

Now swipe down the notification bar (the bar at the top where you see notifications for messages) and you should see a notification that says CONNECTED AS A MEDIA DEVICE. Touch that notification

Check the box next to CAMERA (PTP)

Patrick Roberts 0 votes
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Hi Patrick,

Yeah, I'm able to transfer pics when PTP is checked, but unable to transfer anything at all when selecting the phone as a media device (MTP). Based on more research, it seems a common complaint for folks using Macs. It may very well just be a matter of waiting until the software is updated, so no big deal.

Mike 0 votes
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Hello Mike,

Thank you for this update. We will continue to look into it for you but you may be right. It might need to wait for a software update.

Patrick Roberts 0 votes
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I found one workaround: connecting the phone and Mac via bluetooth, then transferring individual media files via the bluetooth file exchange. It's very, very slow, but it's better than nothing. Hope that helps temporarily, at least.

Mike 1 vote
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Hello Mike,

This is a great tip. Thank you for sharing it with all of us.

Patrick Roberts 0 votes
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