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STILL waiting for an invite. Ready to cancel my request.

I requested an invite. Then I waited patiently for a couple months. Still no word or updates. Are you still in business? Please give at least an estimated timeframe or I'm going to seek service elsewhere.

Gary Hardin

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I have been waiting since Feb. I completely understand where you are coming from. I am too, growing impatient.
I think that the service that Scratch offers appears to be top notch. They can actually port my number (which Republic Wireless cannot) and they have the no cost monthly minimum that allows you to keep your number, another feature that no other company seems to have. Also their customer support is very helpful and quick to respond. They also speak English which is a plus!

All that said, the run around on why there are no phones available is worrisome.... I could not imagine walking onto a Ford dealership and telling them I want an F150, and them just telling me that the whole Ford corp. has no F150's available, and to wait without a reason. "The Factory ran out of steering wheels, and we are waiting on the vendor to get some made.. they are scheduled for this date." That is a valid reason, that would be a sad dilemma.. but if it were the truth, then that is all a customer could ask for.

If Scratch is having trouble getting phones, or with getting them to work on the software end, or some other reason, I feel that they should tell us. Being honest with the customer is always the best policy...

This is a very unique product, and it attracts very unique customers.. such as myself. I am willing to wait, because I live my life in a very simplified fashion... I still have a pre-paid dumb phone and am only going to upgrade on a service such as Scratch.. a service that is not going to rape me for service that I won't get my money's worth out of...

So Scratch... don't be afraid to tell us what the hold up is.. we are big boys and girls and can handle the truth! I don't care if you are having a vendor issue... that is expected for a new company! Heck the company I work for is 100+ years old and we have vendor issues and on time complete issues and problems filling orders.. but I implore you that giving us, your unique customer base, the run around is not the way to keep our interest. In fact it is probably going to repel us in time.

Just the humble opinion of a hopeful customer.

Sam

Eppleys 1 vote
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I'm with Sam on this one.
And Gary, at the very least I can tell you they are still in business (as far as I can tell). They're just out of devices right now and are refusing to tell anyone why.
I got my phone from them late last year, and I'd still have it now if I didn't lose it to water damage. Their service has been good to me so far, it's just this issue they are having with this new line of devices that's got us worrying. Trust me, I've been thinking about seeking another service as well. (I suppose I'll go to Republic Wireless, though I certainly don't like their business model as well)

cerickson993 0 votes
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Nevermind. My money just went elsewhere. Later losers...lol

Gary Hardin 0 votes
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Sorry to hear it Gary... but I am not too far behind you.. If you don't mind me asking... where did you end up going? Republic is the most similar, but they can't port my number... that is the only thing really holding me back besides the $5/month minimum fee to keep the line open.

Scratch has the better plans... but if the phone situation doesn't get better, I just don't know.....

I still think they are doing themselves and the customers/potential customers a disservice by keeping us in the dark. I think that we might be more understanding then they give us credit for. If they are afraid to give a deadline again and not meet it like they have previously... that is understandable.. but a reason for the delay would be nice.

It really is getting a bit silly to keep people who want to give you money in the dark. Instead of telling us the truth and giving us the proper info, we are left to speculate..

I have held off as long as I can this month.. time to buy another Tracfone Refill... dangit.

Sam

Eppleys 0 votes
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