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WiFi is Not Reliable

I bought the Coolpad ARise about 3 weeks ago. Unfornunately the phone consistently drops its wifi connection. The phone wifi indicator shows that it is connected to wifi (4 bars), and the Scratch Phone shows the blue dot indicating that calls can be made - but the phone is NOT actually connected to wifi. You have to try to access a web page with the browser to find out if you are actually connected. This happens consistently both at my work site (with multiple access points), my home wifi (on Time Warner Cable), and my girfriend's home wifi (on Verizon DSL). Once it is disconnected you have to shut the phone off and restart it to get connected again. That usually works, but not always. So you can't use this phone for incoming calls on a Skype account because you just never know when the phone is actually connected to the internet - and a lot of the time it is not connected. Unlike the previous Scratch Wireless phone, which seemed not to have these wifi problems and was reliable (as far as I can ascertain from internet comments), the Coolpad Arise is NOT reliable.

I know a part of this problem lies with the Android KitKat 4.4.2 OS that Scratch Wireless chose to use on this phone. But no phone carrier should be advertising and issuing wifi phones with an OS that is notorious for having unstable and unreliable wifi without first fixing the well known wifi connection problems the KitKat 4.4.2 OS has. Nobody wants - or expects - a wifi phone that will only work "some of the time".

Since there has been no response to this issue from Scratch Wireless since the Coolpad Arise has been released I have to assume that they have no intention of even addressing the issue. How do I get a refund?

Phillfri

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I'm having exactly the same problem. There is no way to know when it is on WiFi or not. Also, it continually forgets WiFi locations and won't connect without restarting. This is very frustrating and makes the phone worthless. Cheap phone, terrible OS.

Todd Reynolds 0 votes
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Actually I don't think there is anything wrong with the phone hardware itself. It was designed to be a simple wireless phone and I have seen no hardware flaws during my use of the phone (admittedly something hard to "see" per se). Don't want to run down the Coolpad, because the phone is being used by other communications vendors also. But this IS a Google OS and Telecommunications vendor issue. The answer to this problem lies in the software - not the hardware.

Phillfri 0 votes
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Update: If you have installed a virus scanner try turning off its WiFi protection and see if that helps. I installed Sophos Mobile Security and the app automatically checks for "no security" or "wep security" and denies access if found. Once I turned off that feature my WiFi drops almost disappeared. I think something in that security routine was messing up the WiFi connection even when attached to a secure WiFi access point.

Phillfri 0 votes
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Me Too!!!, I'm having the same problem, it's unreliable, basically useless on wifi. They should test the phones before they sell them. I'm sending mine back for a refund before the 30 days.

csantini 0 votes
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I had the same issue and it wouldn't stay connected to my home wifi, but I installed the swarm app as recommended below and it fixed the situation immediately. I have used the phone for a couple of weeks now with no problems and have been very pleased. I kept my old phone and account until I tried this out for a while. I am ready to close the old account and switch over to this as my only phone.

Linda Cleary 0 votes
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